- Northern Trust
21 Warren St
About Northern Trust:
Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Working with Us:
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve!
We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018.
We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and ethical companies. Build your career with us and apply today.
North America Technical Services End User Computing has responsibility for the support of all End Point equipment (including printers). This includes hardware, software and application configuration. In addition we participate in a number of key operations and technical projects which support and underpin our business.
We are looking for a detail oriented, creative thinker with strong technical and customer service skills. A self-starter with excellent communication skills and a solid understanding of desktop applications along with good interpersonal and problem solving skills. Provide \"smart-hands\" support for Network and Telephony teams.
Adhere to corporate guidelines and standards for workstation builds and deployment of hardware and software. Ensure corporate tracking tools are used to confirm all items are approved and certified prior to installation.
Coordinate with other technical groups globally regarding management of installs and support issues ensuring business units remain within guidelines and standards
Problem and fault resolution at desk-side and remotely, to include maintaining, configuring and troubleshooting applications, PCs, Laptops and tablets. Ensure documentation is devised and maintained to corporate standards
Act as technical resource on projects as required
Audio Visual partner support, Polycom, Skype environment
SKILLS / EXPERIENCE
Experience in incident management, problem management and change management processes will be required.
Experience with Service Now is beneficial.
Strong planning and organizational skills are required to perform multiple assignments.
Problem resolution in an analytical and logical manner, to devise hardware and software solutions.
Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast paced environment.
Extensive experience with systems applications and PC, office or desktop tools, including prior client servicing experience. To include installing, troubleshooting, and repairing personal computers.
Familiar with Active Directory, Microsoft Operating Systems, Virtual Applications, SCCM, Group Policies, TCP/IP printing & networking and rights/permissions. Microsoft Certification is desired and candidate should be able to demonstrate evidence of academic achievement.
Knowledge of VMWare, Nutanix, Citrix Xen, Exchange/Outlook, O365, MS Office Suite, Blackberry Works, Windows 7, 10 and Macintosh OSX, IOS (operating system and MDM solutions) would all be beneficial.
Experience with 'Best Practice' methodologies such as ITIL.
Experience in Financial organizations advantageous
Works closely with other technology teams such as Helpdesk, Storage, Telephony and Network teams.* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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