User Experience Lead - Vice President - Corporate & Investment Bank
Req #: 190071752
Location: New York, NY, US
Job Category: Sales/Trading/Research
CIB - Treasury Services Digital Channels - User Experience Lead
About J.P. Morgan
J.P. Morgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, J.P. Morgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about J.P. Morgan Chase & Co. is available at www.jpmorganchase.com.
Lead Product Designer/UX Architect
J.P. Morgan's Corporate & Investment Bank (CIB)-Treasury Services Digital Channels
We are actively seeking an energetic and innovative Interaction Designer (UX Architect) with demonstrated expertise in data visualization to join our group. J.P. Morgan is embarking on a transformation into the fin-tech future of treasury services by incorporating emerging technologies such as block chain, data science, machine learning, and cyber-security into the products we create. Our team, which sits within JP Morgan's Treasury
Services arm (serving corporate clients), leverages such technologies to develop and refine the tools considered most essential to the users that keep this business at the top of the industry. Our end-users are Treasurers, Cash Managers, Payables / Receivables specialists and others closely involved in transaction origination, reporting and analytics, cash and liquidity management for their businesses. These users represent small businesses to large corporations, so the tools we design must add value while providing personalized experiences for simple to complex user needs. To do our job well, we utilize creative design-led techniques to help us break through the industry jargon and bureaucracy and find insights that others can't. We elevate UX not just to solve users' problems but also to use design to steer the product's evolution into a powerful and extensible framework.
The successful candidate will join this unique and specialized team that provides product strategy and delivery capabilities for client-facing applications. Our Product Design team sits within a Product Management organization and partners with the product owners to ensure that our hand-crafted, innovative ideas are deployed.
The ideal candidate is, above all, a maker and enjoys balancing craft with an academic interest in theory and science of Interaction Design, HCI, and user-centered design methodologies. In addition, candidates should have the following skills and interests:
* Has experience designing products that guide users in making decisions by synthesizing insights from complex datasets * Has proven ability designing analytical user experiences that incorporate data visualizations from data science driven products * Has a deep understanding of interactivity and its impact on human behavior * Excels at conceptualizing, modeling, and designing complex, yet innovative, experiences * Has a cache of methods for uncovering important contextual details that help ensure we're solving for the right problems * Can defend their designs with rationale rooted in user needs and business goals * Enjoys the multi-disciplinary and collaborative nature of product development * Is detail-oriented and appreciates the value of visual aesthetics across everything we do * Can confidently translate business problems and requirements into compelling UIs
* Define and drive the overall process of Interaction Design/Information Architecture for complex highly functional business applications * Both formally or informally uncover user needs and contexts via primary and secondary research techniques and leverage your learnings to come up with the big idea * Create, present, and document proposed solutions from the big ideas to the smallest components which might include interaction models and flows, screen and component states, data and information hierarchies * With a solid understanding of the users, steer not just the design but also, where appropriate, the product strategy * Escort a proposed solution through to deployment and beyond ensuring that the vision becomes a reality *
Experience and Qualifications
* For lead-level, minimum 8 years of experience working as a user experience professional * Has evaluated the goals and opportunities of an initiative and then worked to craft a program of work for the UX work stream which has included user research and synthesis, concepting, design, specification, QA, and deployment * Experience designing applications within complex business domains similar to financial services * Demonstrable experience designing rich interactions for desktop, web, hand-held form factors * Foundation education in graphic, industrial, interaction design or related degree. Master's degree preferred or equivalent advanced degree is preferred for our Lead roles * Track record of successful deliveries and a strong portfolio that highlights their ideas and end-product
A portfolio with samples of work must be reviewed before an interview will be scheduled.
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.